10 2019 Non-Financial (Group) Report of QSC AG We identified seven strategic sustainability-related areas of action which, based on our analysis, count as material: Information security and data protection. For us as an IT service provider, one of our core com- petencies involves ensuring absolutely consistent protection for the personal and business data of our customers, partners, employees, shareholders and suppliers. Furthermore, guaranteeing secure infrastructures and systems for our customers is a matter of the utmost importance. This materiality aspect therefore has economic implications both for us and for our stakeholders. SDG NO. 16 Business resilience is the prerequisite for our profitable and sustainable growth. By offering digital innovations, we add fresh momentum to our customers’ business models and are pio- neering tomorrow’s world. We make necessary adaptations to our portfolio of services at inno- vation workshops held together with our customers. This process is further promoted by ideas competitions held within our own workforce. This materiality aspect therefore has great eco- nomic implications both for us and for our customers. Customer satisfaction and retention. Both of these factors are the product of high service quali ty and mutual trust. We gain trust by basing our corporate culture on customer focus, reliability, team spirit and pragmatism. This materiality aspect therefore has great economic implications. Ethical business practices and compliance. These are key determinants of how QSC is viewed as a company and within society. Our customers and business partners expect us not only to abide by all relevant laws but also to guarantee compliance and act with integrity. The training we provide to our employees on compliance ensures great awareness of these topics. This ma- teriality aspect has great social implications. Training and securing the next generation of employees, staff retention and development. This way, we create the basis for our entrepreneurial success. In the “war for talent”, we have to compete with other market players to recruit and retain specialists and executives. As a result, these materiality aspects have great economic implications for us as a company. Our employer brand addresses all social aspects that make our company an attractive place to work. Core fac- tors here are work-life balance, a trust-based corporate culture and health protection. Energy efficiency at our data centres. Operating proprietary data centres involves a high volume of energy consumed by servers, network components, infrastructure provision and air condition- ing. The ecological efforts we make here focus on reducing consumption factors, and especially the volume of electricity we consume. This aspect therefore also has great economic implications for our Company. At the same time, increasing virtualisation and working with energy-efficient air conditioning technology also enables us to shrink our ecological footprint. SDG NO. 8, 9, 12 SDG NO. 8, 9, 12 SDG NO. 8, 16 SDG NO. 3, 4, 5, 8 SDG NO. 7, 12, 13