q.beyond launches SaaS remote service for machine tool company Schütte
- Secure remote access to Schütte’s machine tools
- q.beyond’s edge computing solution acts as basis
- New business models and services thanks to SaaS solutions
Optimised machine maintenance and service calls
Using this software as a service (SaaS) solution will make it possible, for example, to plan and prepare service calls more effectively. This will also eliminate the need for some on-site maintenance calls. The ongoing collection and processing of data via SICS.live is always performed on location at the customer and close to the equipment thanks to the edge gateways installed directly on the machines. This leads to low processing power and ensures that critical data remains within the company. To further enhance security, the edge gateways are also fitted with their own firewalls and do not have to be permanently online when in operation. Remote access is managed via a secure VPN connection.
Networked industrial machines now standard
Following the successful completion of a trial phase, Schütte will now equip all of its newly manufactured machines with q.beyond’s edge gateways. Furthermore, Schütte also has the prospective option of retrofitting machines already in use with q.beyond’s edge computing solution and thus offering this enhanced service to its existing customers as well.
New service models thanks to SaaS solutions
The interaction between Schütte’s SaaS solution and q.beyond’s edge platform provides a foundation for completely new business models. “Thanks to the solution jointly developed with q.beyond, our machine experts and remote maintenance service are closer to our customers than ever before. They are now literally only a mouse click away”, comments Uwe Arens, Service Director at Alfred H. Schütte GmbH & Co. KG. “This way, we can plan maintenance intervals more effectively and, in many cases, remedy any malfunctions right away online. With the edge gateways, we now have the infrastructure needed to offer additional machine-related software services.”
Jürgen Hermann, CEO of q.beyond AG, adds: “Our cooperation with Schütte offers further proof that our new SaaS solutions are well received in the market. We enable our customers to extend their services, access completely new business models and boost customer retention.”
About q.beyond AG
q.beyond AG is the key to successful digitalisation. We help our customers find the best digital solutions for their business and then put them into practice. Our strong team of 1,100 people accompanies SME customers securely and reliably throughout their digital journey. We are experts in Cloud, SAP and SaaS. With nationwide locations and its own certified data centres, q.beyond is one of Germany’s leading IT service providers.
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