Retail

Making Retail future-proof – with scalable IT and excellent customer experiences.

As an experienced IT partner for medium-sized businesses, we transform cloud, data & AI, security and managed services into tailor-made Retail solutions – from e-commerce to branch operations to the supply chain.

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challenges

Retail in the tension between Digitalisation and regulation

Omnichannel competition, data complexity and increasing cyber risks – the most pressing challenges in Retail .

Growing competitive and price pressure

Retailers must offer flexible pricing and innovative concepts to compete against global and local competitors.

Omnichannel integration

Customers expect seamless shopping experiences across all channels – this requires integrated systems for merchandise management, logistics and sales.

Inefficient supply chains & sustainability

Data-driven supply chain analyses are crucial for achieving sustainability goals and securing competitive advantages.

Data protection and compliance

GDPR and other standards require robust data governance and secure architectures for customer data processing.

Cybersecurity risks

Approximately 80% of all cyberattacks target SMEs – payment systems, branch networks and customer databases require continuous protection.

Skills shortage & costs

Limited IT resources and high investments in cloud, AI and security require external expertise in the form of managed services.

IT solutions

Everything from a single source – for your Retail IT

Modular solutions ranging from cloud infrastructure and AI analytics to managed security and phygital customer experiences.

Scalable cloud infrastructure

E-commerce platforms, POS and ERP systems in elastic cloud environments. Pay-per-use for seasonal peak loads such as Black Friday.

-> BSI C5 certified, 99.99% availability

Data-driven analytics & AI

Central retail data platform for customer, product, and operational data. Predictive analytics for demand and inventory forecasts.

-> Private Enterprise AI – 100% Data Sovereignty

Security and Compliance

Managed security for webshops, branch networks, and payment systems. GDPR-compliant data architectures and PCI standards.

-> Cyber Defence Center with 24/7 monitoring

Managed Services & Support

24/7 monitoring, application management (AMS/QUBE) and helpdesk for e-commerce, ERP and logistics applications.

Nearshore/Offshore for cost-effective 24/7 support

Phygital customer experiences

Click & Collect, Mobile Checkout, In-Store Analytics with Computer Vision and Smart Shelves. IoT for branch networks.

-> Low-code/no-code for rapid prototyping

SAP & ERP Integration

SAP S/4HANA Retail, SAP Commerce and MS Dynamics. Updates, interface management and compliance-compliant data storage.

-> Seamless Retail and financial processes

Industry Use Cases

Practical examples from the Retail

From omnichannel platforms and AI forecasts to secure branch IT operations – concrete solutions for your challenges.

Online & brick-and-mortar retail

Operate an omnichannel commerce platform

Operation and scaling of e-commerce shops, marketplace integrations, and order management systems. Elastic cloud ensures performance during peak loads.

Data-driven Retail

Retail Data Platform & Analytics

Central data platform for consolidating customer and operational data (online & in-store) for BI reports, dashboards and data-driven personalization.

Assortment & inventory management

AI-powered demand forecasts

Machine learning for precise sales and inventory forecasts as well as dynamic pricing. AI optimizes inventory levels and replenishment processes.

Payment & Webshop Security

Cybersecurity for Retail systems

Protection of customer and payment data, securing of online shops and branch networks. Penetration tests, end-to-end encryption and security monitoring.

ERP Modernisation