09/23/2025
q.beyond expands Microsoft Teams telephony business
- New customers and extended network of partners
- Fully managed service for Teams telephony
- q.beyond’s “OnePhoneBook” app is a popular add-on
Cologne, 23 September 2025 – q.beyond AG is further expanding its business with Teams telephony services and has recently gained new customers including the Swabia Chamber of Industry and Commerce (IHK Schwaben), the automotive supplier Swoboda Technologies, and the mechanical engineering company Hundegger.
In demand as an implementation partner
q.beyond has gained more than ten years of Teams experience with direct customers and as an implementation partner to Deutsche Telekom, Vodafone, and other companies. Following due analysis and based on the respective concept it fully replaces the traditional telephone systems at customers across Germany and worldwide. The IT service provider supplies Teams as a turnkey solution together with the desired hardware.
If required, customers can book subsequent operation of Teams telephony as a fully managed service with 24/7 support. This also applies to solutions designed to meet complex individual requirements, such as contact centre functions. Here, intelligent call distribution in particular supports customers’ business processes and standards. q.beyond also offers custom-fit telephony solutions for industrial players and for companies with particularly high security requirements. Meeting room solutions also form part of q.beyond’s Microsoft Teams services.
Rollout across Europe and worldwide
q.beyond generally implements the conversion to Teams telephony on a step-by-step basis tailored to the needs of the individual company and at the pace required by the customer. This approach has proven itself, particularly for pan-European and worldwide rollouts in which q.beyond pools numerous national network providers under one standardised roof. In addition, q.beyond safeguards acceptance of the new Teams solution at the company by working with change adoption management and training company staff responsible for the solution.
OnePhoneBook extends Teams with smart contact integration
With its internally developed Teams app “OnePhoneBook” and its “OnePhoneBook-Agent”, the IT service provider has expanded Teams telephony to include a fully integrated solution that pools contact data in a central telephone book for the whole of the individual company. This solution facilitates smart, context-based, and fully integrated contact searches that go well beyond the traditional functionality of Teams and Exchange. To this end, OnePhoneBook centrally conflates contacts from a wide variety of sources, such as Active Directory / Entra ID, CRM and ERP systems, SQL databases, and SharePoint lists.
The OnePhoneBook-Agent automatically accounts for individual authorisations and thus ensures compliance with the data protection and compliance requirements applicable at the respective company.
“Thanks to q.beyond AG implementing OnePhoneBook, we can now effortlessly and seamlessly manage our 100,000 sets of contact information in Microsoft Teams”, comments Carsten Stebani, Head of the System Administration department at Anton Gerl GmbH. “We are extremely satisfied with OnePhoneBook. With this solution, q.beyond has decisively optimised and accelerated our business processes.”
“Demand for Teams telephony and associated consulting, application, and implementation services is on the increase, whether on the part of our direct customers or indirectly via our partners such as Deutsche Telekom and Vodafone. The number of service contracts is growing continually, while customer satisfaction is consistently high”, explains Alexander Hartmann, a member of q.beyond’s management. “As part of our ‘modern work solution area’, Teams telephony is based on our technology partnership with Microsoft. And the advantage for our customers is that they benefit immediately from all new Teams functions, such as security and feature updates”.
About q.beyond AG
q.beyond AG is the key to successful digitalisation. We help our customers find, implement, and operate the best digital solutions for their businesses. Upholding IT sovereignty is our core ambition. Our strong team of 1,100 specialists accompanies SMEs reliably as they tackle their digital transformation. Customers benefit here from our all-round expertise in cloud, applications, AI, and security. With locations across Germany and in Latvia, Spain, India, and the USA, its own certified data centres, and experience built up over more than 25 years, q.beyond is one of Germany’s leading IT service providers.
Contact
q.beyond AG
Jan Erlinghagen
Corporate Communications
Richard-Byrd-Str. 4
50829 Cologne
T +49 221 669-8119
presse@qbeyond.de
