In cooperation with:
About C. Melchers GmbH & Co. KG:
Melchers is a globally operating company founded in Bremen in 1806, specializing in Retail, market expansion, and product integration.
For over 160 years, Melchers has operated more than 50 subsidiaries worldwide, primarily in Europe, Southeast Asia, China, and Korea, as well as 25 branches and representative offices in Asia and other countries such as Sri Lanka, Pakistan, South Africa, and the United Arab Emirates.
With more than 1,200 employees worldwide, including over 800 in Asia, Melchers covers a broad spectrum of products and services, encompassing raw material and goods procurement, manufacturing, import and export, marketing and sales, market development, and target market selection.
The project
As a first step, experts from Telekom and q.beyond analyzed the communication infrastructure of C. Melchers GmbH & Co. KG to quickly develop a solution. This solution was designed to guarantee a smooth transition from the old telecommunications system to the new Microsoft Teams telephony platform.
To lay the foundation for the entire process, the Telekom and q.beyond team began with a technology workshop, which served as the basis for defining requirements and planning subsequent steps. In close collaboration, a medium-term approach for implementing a scalable, cloud-based platform for voice and video conferencing as well as telephony was developed.
The goal was to make the migration to Teams as seamless and user-friendly as possible. A coexistence model was developed to enable a phased rollout while maintaining ongoing operations. Furthermore, a concept for connecting additional subsidiaries via the SIP provider (Telekom Company Flex) was created. The implementation was supported by change management and training measures to maximize user acceptance and ensure project success.
Customer requirements
- Microsoft Teams should be usable worldwide and across all affiliated companies
- The outdated telephone system is to be replaced by Microsoft Teams
- Guidance and support during the migration phase
- Change management and training measures for the Microsoft Teams rollout
Project goals
- Centralized telephony management via a master tenant: Telephony and Teams communication should be centrally organized and managed.
- Greater flexibility in collaboration through the combination of telephony, video conferencing and teamwork.
- Improving internal communication through collaboration tools
- Intensification of networking between departments and employees, as well as the start of a comprehensive change management process
The performance
- Implementation of Microsoft Teams: Introduction of Teams as a central platform for telephony and collaboration, seamlessly integrated into existing systems.
- Unified platform for subsidiaries: Connecting all subsidiaries worldwide in one Microsoft 365 tenant for centralized control of communication.
- The introduction will be supported by acceptance management and targeted training measures to ensure project success.
From idea to implementation: Our project highlights
"I was particularly impressed by how well Telekom and q.beyond understood the complex requirements of our company and supported us with a suitable solution. The introduction of Microsoft Teams as a communication platform has significantly improved our internal collaboration – we now work more flexibly, faster and more effectively."
Uwe Schmitz, Group Head of IT Melchers
Sounds exciting?
Do you have any questions about the reference? Please feel free to contact me. I look forward to hearing from you.
Samir Zamani