About targenio
Customer satisfaction demands excellent communication in the shortest possible time. A digital assistant is invaluable in this regard: it can solve customer problems around the clock in real time, providing personalized solutions and continuously learning as it goes. Thanks to its reimagined assistant philosophy, the targenio assistant platform supports service departments in mechanical engineering, automotive, logistics, and aerospace. Through close collaboration between humans and machines, customer service automation and customer relationships are ideally equipped for the future of service.
With over ten years of experience in the end-to-end automation of customer processes, targenio's software makes it the perfect partner for industrial service.
The project
Targenio was looking for a reliable IT service provider to rebuild and comprehensively manage its entire IT landscape. As a software developer focused on innovative CRM solutions, Targenio opted for a future-proof public cloud strategy. q.beyond supported them in the design, setup, and operation of their entire Azure environment.
By migrating to the Azure Public Cloud, targenio benefits from a modern, stable, and flexible IT landscape. The intensive, personalized support – including weekly meetings – allows targenio to fully concentrate on the further development of its own products without having to operate its own IT department. This enables efficient resource utilisation, reduced costs, and maximum flexibility in the face of changing requirements.
Our holistic support ensures secure, future-proof IT operations and helps targenio to successfully implement its cloud-only strategy.
Customer requirements
- Comprehensive support and rebuilding of the entire IT infrastructure after outsourcing
- Managed services for various Microsoft applications such as Active Directory, Exchange, Teams
- Building a resilient and future-oriented network infrastructure and a modern firewall
- Comprehensive hardware care and support
- Personal, intensive support and regular coordination
Project goals
- Design, setup and operation of the entire Azure environment by q.beyond
- Development of a modern, stable and flexible IT landscape
- Ensuring the secure operation of your own software products in the public cloud
- Ensuring efficient and future-proof IT operations
- Cost efficiency through a modern cloud-based procurement model
From idea to implementation: Our project highlights
"With q.beyond, we have a reliable partner at our side who, with comprehensive expertise and personal support, enables us to operate our IT infrastructure securely and flexibly in the cloud. This allows us to fully concentrate on the further development of our software products."
Michael Kolbenschlag, Managing Director targenio GmbH
Sounds exciting?
Do you have any questions about our portfolio or the reference? Please feel free to contact me. I look forward to hearing from you.
Dennis Bendixen