About Tchibo GmbH
Tchibo operates around 900 shops in eight countries, over 24,300 retail outlets, and national online shops. Through this multichannel distribution system, the company offers not only coffee but also a weekly changing range of non-food products and services such as travel and mobile phone contracts. In 2019, Tchibo generated €3.12 billion in revenue with approximately 11,450 employees worldwide. The leading roasted coffee brand in Germany, Austria, the Czech Republic, and Hungary is among the leading e-commerce companies in Europe.
In
collaboration with q.beyond , Tchibo migrated all of its production sales, purchasing, and inventory management processes to SAP S/4HANA and implemented the new SAP general ledger. As part of the SAP reference architecture, the existing SAP CAR will subsequently be further expanded to map cross-channel processes in real time and enable the use of modern forecasting methods. q.beyond developed a project approach for Tchibo that made it possible to convert the entire legacy system to SAP S/4HANA. Since the SAP S/4HANA implementation had to be carried out across Europe, a phased go-live was not feasible. This retailit one of the largest SAP S/4HANA migrations in the retail sector to date. The 24-terabyte retail system was converted to SAP S/4HANA in 48 hours. The project was launched over an extended weekend, was fully on schedule, and a complete success.
Customer requirements
- Brownfield approach for migrating all purchasing, inventory management and sales processes to SAP S/4HANA
- Introduction of the new SAP general ledger and the SAP business partner concept for all processes
- Conversion of all active connections to SAP and non-SAP systems
- Expansion of the existing omnichannel platform SAP CAR
Project goals
- Transition to SAP S/4HANA as the “digital core”
- Increase performance and enable near real-time process flows
- Improving customer experiences: online, store-in-store and in Tchibo stores
- Optimisation the supply of goods to branches and depots through faster processes
Reference Customer Report
Are you planning an SAP S/4HANA transformation? Gain further insights in this report.
From idea to implementation: Our project highlights
„The performance increase after the migration already shows that switching early was worthwhile for us. With this migration, we have taken a major step towards the SAP reference architecture; q.beyond provided Tchibo with significant support in this process, leveraging their strong Retail expertise.“
Christoph Kastaun, Director IT at Tchibo
Sounds exciting?
Do you have any questions about SAP S/4HANA or our reference project? Please feel free to contact me. I look forward to hearing from you.
Maximilian Herzberg